Frequently Asked Questions

We offer Standard Delivery (5-7 business days), Express Delivery (2-3 business days), and Next Day Delivery. Orders over £50 qualify for free standard shipping.

Log in to your account and go to the Orders section to view tracking information. You will also receive a tracking email once your order has been shipped.

Yes! We ship across the United Kingdom and the United States through our two operations. International shipping is available between our UK and US entities.

If your order is significantly delayed, please contact us and we will investigate immediately. If the delay is due to an issue on our end, we will refund your shipping costs.

We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging. Please see our full returns policy page for complete details.

Please contact our support team first and we will provide you with return instructions and a prepaid return label. Do not send items back without contacting us first.

Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Yes, we are happy to arrange exchanges. Please contact our team with your order details and the item you would like to exchange for, and we will guide you through the process.

We accept Visa, Mastercard, American Express, and other major cards via our secure Stripe checkout. All transactions are encrypted and processed securely.

Absolutely. All payments are processed through Stripe, a PCI-compliant payment provider. We never store your card details on our servers.

Yes! You can enter your discount code in the cart or at checkout. Please note that only one discount code can be applied per order.

Click the Register link in the header, enter your details, and you are all set. New customers can use the code WELCOME10 for 10% off their first order.

No worries! Click the "Forgot Password" link on the login page and enter your email address. We will send you a password reset link right away.

Yes, simply log in and navigate to your Account page where you can update your name, email, shipping address, and other personal details.

Visit our Wholesale page and fill out the inquiry form with your business details. Our wholesale team will review your application and get back to you within 2-3 business days.

Minimum order quantities vary by product and category. Once you submit a wholesale inquiry, our team will discuss specific MOQs and pricing tailored to your needs.

Yes, we offer custom branding and private labelling for qualifying wholesale orders. Discuss the options with your dedicated account manager after your inquiry is approved.